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FREE SHIPPING ON ALL PRODUCTS WITH A 3-5 DAY DELIVERY - EXPRESS DELIVERY 1-3 DAYS FROM £2.99

Returns Policy

Will it cost me to return an item?

We're committed to selling high-quality products that you would like and that are precisely as you have ordered, but we appreciate that sometimes we get it wrong, or that you might just plain change your mind and want to exchange or return something you've bought.
Make sure you check your items carefully for any signs of damage before they're used! It's a good idea to keep your order invoice or order number as you might need them as proof of purchase. These are on your order confirmation.

* Free returns policy is not applicable for items purchased during a sale period.

All items must be returned in a fully resalable condition, which means being unused, with tags attached, and if possible, in the original packaging. Home & Family Store reserves the right to refuse a refund or an exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

Please send all returns to the following address:
Returns Department
Home & Family Store
6C Glen Road
Garvagh
Coleraine
BT51 5BX.
We are not responsible for return postage costs other than for incorrect orders, items that are not as described, or faulty items. Faulty, incorrect and misdescribed items can be returned free of charge by contacting our customer service department and returning items to the following address:
Returns Department
Home & Family Store
6C Glen Road
Garvagh
Coleraine
BT51 5BX.
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