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I have not received my delivery?
If the order does not arrive within the stated dates (normally up to 5 working days) you can check our order tracking page. If your order information and status is not available then please contact customer services. Please also check your email confirmation for possible separate delivery dates or carriers if you had multiple products in your order.

I have not received part of my order?
If the order has been sent in different parcels then the delivery note will detail the items you can expect to find inside. Please check the delivery notes from each part of the order to make sure you're not missing anything. Bear in mind that if you've ordered a number of items, they could come in separate deliveries. If an item is missing, please contact us with the order number and details of the missing items. We will resolve the issue for you as quickly as we can.

Do you operate a Next Day Delivery Service?
Next day delivery service excluding Saturday & Sunday delivery is available to certain regions. Simply order by the cut-off time of 12pm to qualify (Excludes bank holidays) Next day delivery is available to UK mainland addresses, Northern Ireland and Republic of Ireland. Check out our delivery details page for more information on next day delivery.

Do I have to be there to sign for delivery?
Most orders require a signature on delivery as we want to make sure your goods are delivered and received correctly. If you aren’t around to sign for delivery and your order qualifies, you can give special instructions during the checkout process for your items to be left with a neighbour or in some other safe place. You can, if you prefer, specify a different delivery address when you order so your items go to your work, a neighbour, or another place where you can collect them. See home delivery information for details.

Can I change my delivery address?
Usually your delivery address can be amended, however this will depend on the status of the order. If it has been shipped to the carrier and there are less than 48 hours to delivery then it will not be possible to change. If you would like your order to be delivered to an alternative delivery address please contact customer services.

Do you deliver to work addresses?
Yes we can deliver to residential addresses or places of employment. If you would like delivery to your place of work you will need to ensure that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.

How much does delivery cost?
Please see our delivery information page.

Are receipts sent with deliveries?
Your receipt is the address label on the parcel. The order number is proof of purchase. Keep the receipt as you'll need this if you want to return items.

Can I return unwanted items?
All items must be returned in a fully resalable condition, which means being unused, with tags attached, and if possible, in the original packaging. Home & Family Store reserves the right to refuse a refund or an exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

Please send all returns to the following address:
Returns Department,
Home & Family Store,
6C Glen Road,
BT51 5BX.

What will it cost me to return an item?
We are not responsible for return postage costs other than for incorrect orders, items that are not as described, or faulty items. Faulty, incorrect and misdescribed items can be returned free of charge by contacting our customer service department and returning items to the following address: Returns Department, Home & Family Store, 6C Glen Road, Garvagh, Coleraine, BT51 5BX.